Greg.

Operating in the banking sector, Barclays is a publicly held organization employing over 100k employees globally.

Responsibilities: Served in two increasingly senior product leadership roles overseeing digital banking and business process modernization initiatives across consumer and corporate divisions. Partnered with engineering, design, and operations to build scalable B2C and backoffice platforms, improve efficiency, and strengthen the customer experience across key lines of business.

• Led end-to-end product delivery for a new digital checking platform, defining requirements across onboarding, servicing, and payments to establish a foundation for future digital growth.
• Partnered with UX, architecture, and backend teams to align feature design, API strategy, and technical delivery across systems.
• Oversaw multiple Appian BPM initiatives that automated manual workflows in Collections and Corporate Compliance, transitioning teams from email and spreadsheet-based processes to workflow applications.
• Collaborated with stakeholders across technology, operations, and compliance to prioritize product roadmaps and ensure adherence to regulatory and security standards.
• Supported multiple cross-functional teams (6–9 members each) delivering projects with budgets up to $2M annually.

Accomplishments: Delivered measurable improvements to customer experience, operational efficiency, and technology readiness through digital product delivery and process automation.

• Digital checking platform established the foundational code base, design, and technical framework for a multi-channel digital banking experience over a 6 month delivery cycle.
• BPM initiatives eliminated hundreds of manual handoffs weekly in just 6 to 9 months. Cutting compliance review times from 5 days to under 2, and improved Collections case turnaround by over 5k cases per quarter.
• Promoted collaboration and transparency between product, engineering, and compliance teams, resulting in faster decision-making and stronger alignment across initiatives.

Operating in the banking sector, Capital One is a publicly held organization employing over 50k employees.

Responsibilities: Oversaw multiple engineering and product teams delivering secure, scalable B2C digital banking systems during Capital One’s post-acquisition integration of ING Direct. Partnered with executives, architecture, and compliance teams to modernize core authentication, onboarding, and account management platforms.

• Managed up to six Agile teams totaling 8–10 members each, delivering programs valued at up to $3M annually and serving a 30M+ customer base.
• Directed system rebranding and integration work for customer login, authentication, and account access across web and mobile channels.
• Delivered enhanced one-time password and multi-factor verification features supporting enterprise-wide security standards.
• Collaborated with leadership to align priorities, secure funding, and track delivery against strategic goals.

Accomplishments: Delivered secure, enterprise-scale solutions that improved reliability, speed, and customer experience across a user base exceeding 30 million accounts.

• Unified 10 million duplicate customer accounts across legacy ING Direct and Capital One systems with zero downtime, establishing a scalable identity model in 6 months.
• Reduced average authentication response time from 2.5 seconds to 1.5 seconds, improving digital performance and customer satisfaction.
• Increased sprint velocity by roughly one additional feature release per quarter across six Agile teams by refining backlog management and dependency tracking.

Operating in the digital mapping and location intelligence sector, NAVTEQ was a subsidiary of Nokia, which was a publicly held organization employing over 90k employees.

Responsibilities: Managed early-stage development of a real-time traffic incident management platform integrating data from mobile devices, traffic probes, and road sensors. Applied Agile and Kanban practices to support rapid iteration, evolving requirements, and continuous delivery across distributed teams.

• Stepped in as Scrum Master during ongoing development cycles, coordinating cross-functional delivery and alignment with program goals under SAFe.
• Collaborated with internal data and operations teams to improve traffic data accuracy and reporting efficiency.
• Supported corporate transition efforts following site closure, maintaining delivery continuity and team stability.

Accomplishments: Delivered an early prototype of NAVTEQ’s real-time traffic intelligence platform, laying the foundation for live incident reporting in millions of in-car and commercial navigation systems worldwide.

• Enhanced data quality and reporting accuracy by improving the reliability of live traffic data for over 25M navigation users.
• Maintained full sprint cadence (bi-weekly releases) across a distributed team of 8–10 during corporate restructuring.

Operating in the information technology sector, Accenture is a publicly held organization employing over 250k employees.

Responsibilities: Progressed from hands-on Java developer to Product Owner for a $3.5M enterprise logistics solution delivered to the U.S. Marine Corps. Led a cross-functional Agile team through multiple production releases, balancing technical leadership with stakeholder management and delivery execution.

• Directed six successful production releases over 2 years, ensuring on-time delivery and alignment with evolving mission and operational requirements.
• Partnered directly with senior Marine Corps stakeholders to define product strategy, scope, and roadmap priorities.

Accomplishments: Delivered a mission-critical enterprise platform now used across all Marine Corps sites, supporting operational readiness and logistics coordination for thousands of users.

• Improved accuracy and timeliness of unit reporting across hundreds of units, shortening readiness update cycles from days to hours and enabling greater command and control.
• Achieved consistent on-time delivery across six major releases, meeting all quality and security standards under Department of Defense oversight.